Order Processing & Fulfillment
Our average order processing time is 5 to 10 business days (excluding weekends and holidays). Every MONTESSA tumbler is carefully inspected and securely packaged to ensure it reaches you in perfect condition.
Shipping Delays
While we strive for timely delivery, occasional shipping delays are unavoidable. Deliveries may take slightly longer during peak holiday seasons or in areas experiencing severe weather conditions.
Tracking Your Order
Once your order ships, you will receive an email with tracking details. If you have not received your tracking information after the processing period, please check your spam/promotions folders first, then reach out to us at support@montessalife.com.
Lost, Stolen, or Damaged Packages
MONTESSA is not responsible for any items lost or stolen once tracking confirms they have been delivered to the designated shipping address. We strongly recommend ensuring your delivery location is secure.
If your drinkware arrives damaged due to rough transit, please contact our support team within 48 hours of delivery with photos of the item and packaging so we can assist you.
Contact Us
For any shipping inquiries or order tracking, please contact us at: Email: support@montessalife.com