This Privacy Policy describes how Ningbo Junxi Trading Co., Ltd., operating under the brand MONTESSA (“MONTESSA,” “we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from montessalife.com (the “Site” or “Services”).
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information:
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Contact Details: Your name, billing address, shipping address, phone number, and email address.
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Financial Information: Payment details, including credit/debit card numbers and payment confirmations (processed securely via our payment gateways; we do not store your full card details).
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Account Information: Your username, password, security questions, and preferences.
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Transaction Information: Items you view, products in your cart, and your purchase history.
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Device Information: IP address, browser type, operating system, and network connection details.
Sources of Personal Information
We collect personal information in the following ways:
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Directly from You: When you create an account, purchase our drinkware products, subscribe to our newsletter, or contact customer support.
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Automatically: Through cookies, web beacons, and similar tracking technologies when you navigate our Site.
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From Service Providers: Third parties who help us operate our store, process payments, and manage our business technology.
How We Use Your Personal Information
We use your information for the following legitimate business purposes:
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Fulfilling Orders & Services: To process payments, arrange shipping, send order confirmations, and provide a seamless shopping experience.
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Marketing & Advertising: To send promotional communications and display relevant online advertisements based on your preferences.
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Security & Fraud Prevention: To authenticate accounts, screen orders for potential risk or fraud, and maintain a secure storefront.
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Customer Support: To communicate with you and efficiently resolve any inquiries regarding your orders.
How We Disclose Personal Information
We may share your personal information with third parties under the following circumstances:
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Service Providers: Companies that perform services on our behalf, including e-commerce platforms (such as Shopify), payment processors (e.g., PayPal, Stripe), data analytics providers, and shipping/fulfillment partners.
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Marketing Partners: Third-party advertising networks to provide you with personalized marketing.
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Legal & Compliance: When required to comply with applicable laws, respond to a subpoena or lawful request, or protect our legal rights.
E-commerce Platform Processing
Our online store is hosted on a secure third-party e-commerce platform. Information you submit may be transmitted to and processed by this platform provider and its sub-processors in various countries to facilitate your transactions and maintain site performance. The platform provider processes certain data in accordance with its own privacy protocols and applicable data protection laws.
Your Privacy Rights and Choices
Depending on your location (such as the US, UK, or EU), you may have the following rights regarding your data:
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Right to Access: Request a copy of the personal information we hold about you.
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Right to Delete: Request that we erase your personal data from our systems.
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Right to Correct: Update or correct inaccurate information.
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Right to Opt-Out: Object to certain data processing, such as targeted advertising.
To exercise these rights, please contact us using the details below. We will not discriminate against you for exercising your privacy rights.
Security and Data Retention
We implement industry-standard security measures to protect your data. However, no internet transmission is 100% secure. We retain your personal information only as long as necessary to maintain your account, fulfill orders, or comply with legal and tax obligations.
Children’s Privacy
The Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors.
International Data Transfers
As a global business based in China, we may transfer, store, and process your personal information outside of your country of residence (including to the United States and China). We rely on recognized legal mechanisms to ensure your data remains protected according to international data privacy standards.
Contact Us
If you have any questions about our privacy practices or wish to exercise your rights, please contact us at Email: support@montessalife.com