Refund Returns

Returns (30-Day Policy)

We gladly accept returns within 30 days of receipt. To be eligible for a return, the item must be in its original, unused, and unwashed condition, with all original packaging and accessories included. Please note that we do not offer direct exchanges. If you would like a different color or item, please return your original item for a refund and place a new order.

Damaged, Defective or Wrong Item

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please provide:

  • Clear photos or videos showing the issue (e.g., dents, broken lids, or compromised vacuum seals).

  • Photos of the outer packaging.

  • A photo of the shipping label.

Note: Claims reported after 48 hours may be difficult to verify with the carrier and may not be approved.

Resolution Policy

We review each case individually to provide the best solution:

  • Functional Damage: If the damage affects the product’s functionality or safe use (e.g., a shattered lid or compromised temperature retention), we will offer a full replacement or a full refund based on your preference and inventory availability.

  • Cosmetic Damage: For minor surface scratches or slight paint marks that do not affect functionality, we will offer a partial refund or store credit. Please note that minor cosmetic imperfections can occasionally occur during international transit and do not qualify for a full refund if the item remains fully functional.

Who Covers the Shipping Cost?

  • Brand Responsibility: We cover all return and replacement shipping costs for items that arrive damaged, defective, or incorrect.

  • Customer Responsibility: For cases of buyer's remorse or a change of mind, return shipping costs are the sole responsibility of the customer. MONTESSA does not reimburse return shipping fees for non-defective items.

If you are returning an item over $50, we strongly recommend using a trackable shipping service or purchasing shipping insurance. Refunds are issued only after we have received and inspected the returned product at our warehouse.

Important Notes

  • Claims without complete documentation (photos, packaging, shipping label) may be delayed or denied.

  • Damage caused by daily use, accidental drops, improper washing (e.g., dishwashing hand-wash-only items), or modification is not covered.

Order Cancellations

You may cancel your order within 8 hours of placement by emailing us. Please understand that cancellations cannot be accepted once your order has begun processing or has been dispatched.Note: If an order is successfully canceled before shipment, the payment processing fees charged by payment gateways (typically up to 5%) will be deducted from your final refund amount.

Incorrect Shipping Address

Once an order has shipped, we cannot amend the address. If you notice an error immediately after placing your order, email support@montessalife.com right away. We will do our best to update it, but it is not guaranteed. If an incorrect address is provided, it is the customer's responsibility to contact the carrier. Refunds or replacements will not be issued for packages lost due to an incorrect or undeliverable address provided at checkout. If the package is successfully returned to our warehouse, shipping fees will be deducted from your refund.

Unclaimed Packages & Redelivery

International shipping and return fees are substantial. If a package is returned to us because it was unclaimed or delivery was refused, the outbound and return shipping costs will be deducted from your refund. If these costs exceed the item's value, no refund will be issued. For redelivery of unclaimed packages, a new shipping fee applies. You have 7 business days to arrange payment for redelivery; otherwise, the package will be considered abandoned. MONTESSA is not responsible for packages left unclaimed at local post offices or carrier facilities for over 14 days.

Non-Returnable Items

  • Used Drinkware: For strict health and hygiene reasons, we cannot accept returns on tumblers, bottles, or lids that have been used, washed, or had their protective seals removed.

  • Custom Products: Personalized or made-to-order items.

  • Final Sale: Clearance items, sale items, and gift cards are not eligible for returns.