Privacy Policy

MONTESSA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This store is hosted on a secure e-commerce platform that enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, payment confirmation and other payment details.
  • Account information including your username, password, security questions, and settings.
  • Transaction information including items you view, items in your cart, and your purchase history.
  • Device information including IP address, browser type, and network connection.

Personal Information Sources

We collect personal information:

  • Directly from you when you create an account, purchase products, or communicate with us.
  • Automatically through cookies and similar tracking technologies when you navigate our Services.
  • From our service providers who help us maintain the technology and operations of our store.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Provide and Improve Services: To process payments, fulfill orders, arrange shipping, and create a customized shopping experience.
  • Marketing and Advertising: To send promotional communications and show online advertisements based on your interests.
  • Security and Fraud Prevention: To authenticate accounts and provide a secure shopping environment.
  • Communicating with You: To provide customer support and respond to inquiries.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes:

  • With service providers who perform operations on our behalf, such as payment processing, data analytics, and shipping fulfillment.
  • With marketing partners to provide personalized advertising.
  • When required by legal obligations or in connection with a business transaction (e.g., merger or sale).

Relationship with Service Providers

Our Services are supported by an e-commerce platform provider that processes personal information to improve the Services. Information you submit may be transmitted to and shared with third-party service providers located in various countries to facilitate your transactions and provide localized support. Our platform provider is responsible for the processing of certain data as required by its own privacy protocols and applicable data protection laws.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

  • Right to Access / Know: Request a copy of the info we hold.
  • Right to Delete: Request that we erase your data.
  • Right to Correct: Update inaccurate information.
  • Right to Opt-out: Object to certain data processing for targeted advertising.

To exercise these rights, please contact us using the details below. We will not discriminate against you for exercising your privacy rights.

Security and Retention

We implement industry-standard security measures, though no system is 100% secure. We retain your personal information as long as necessary to maintain your account, provide Services, or comply with legal requirements.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

International Transfers

We may transfer, store and process your personal information outside the country you live in. We rely on recognized transfer mechanisms, such as Standard Contractual Clauses, to ensure your data is protected according to international standards.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please contact us at:

Email: support@montessalife.com